Lexus, Toyota Expanding Trial Period for its Connected Services

Toyota’s expanding, actually extending, its efforts to help new owners enjoy some additional peace of mind about what kind of support and service they’ll get after the sale.

2023_Toyota Crown_Platinum_014
Toyota’s extending the trial period its connected services to 10 years for selected 2023 vehicles.

The automaker is extending the trial period of its the Safety Connect and Service Connect option for 2023 model year vehicles to 10 years. New Lexus buyers are also getting the same deal.

“We are constantly looking at ways to offer our customers enhanced driving experiences,” said Steve Basra, group vice president, Connected Technologies, Toyota Motor North America. 

“With our new extended trial for Safety Connect and Service Connect, a wide range of services enable Toyota owners to enjoy more peace of mind when behind the wheel.”

No subscriptions necessary

The Safety Connect and Service Connect suite of services will be available with up to a 10-year trial — 4G Network dependent — for owners of select 2023 Toyota and Lexus models.

Toyota Safety Connect SOS button REL
Toyota’s Safety Connect includes 24-hour emergency assistance and other related services.

They are similar to services offered by General Motors through OnStar. However, unlike GM, Toyota doesn’t require a paid subscription for access.

In addition to these enhancements, Insure Connect will continue to be available to Toyota customers as a complimentary connected service through the Toyota app. Insure Connect allows vehicle owners access to their own driving data and receive usage-based insurance benefits by providing safe driving tips and possible policy discounts.

However, TMNA cautions the delivery Safety Connect and Service Connect depend on certain factors outside of Toyota’s control to operate, including 4G network availability, an operative telematics device, a cellular connection and GPS signal. 

Without any one or more of these things, the services may be limited or precluded, including access to the response center and emergency support. 

Service offers enhanced safety

Nonetheless, TMNA is making the services on a broad range of Toyota and Lexus model vehicles for the 2023 model year.

Toyota models vehicles equipped with the new generation Toyota Audio Multimedia System for 2023 include: bZ4X, Corolla, Corolla Hatchback, Corolla Cross, Crown, GR Corolla, Highlander, RAV4, Sequoia, Tundra and Venza.

Toyota Safety Connect Graphic REL

Lexus customers of select 2023 vehicles equipped with Lexus Interface, include the ES, NX, LS, LX, RX, RZ and UX. 

The expansion of the connected services will provide assistance when the unexpected occurs. 

Safety Connect suite of services to help drivers stay secure includes 24-hour emergency assistance, 24-hour enhanced roadside assistance, automatic collision notification in case of an accident and stolen vehicle locator, TMNA said.

The Service Connect suite of features includes Maintenance Reminder for routine maintenance is key for a vehicle to run at its best. With Service Connect, maintenance reminders can be sent to owners via email, the Toyota app or through the Toyota or Lexus owners’ account. 

There also is a Vehicle Maintenance Alert, should an owner opt for this service, the vehicle alerts and maintenance alerts can be shared with preferred dealer. The dealer can then contact the customer when maintenance is required.

The service also includes Vehicle Health Report with important information about the vehicle, such as recall and service campaigns, vehicle warnings and alerts, maintenance information can easily be accessed via the Toyota app.


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